Privacy Policy

Who we are

Brightline Garage Door Co. is a garage door repair and installation business based in Littleton, CO. We serve Littleton, Highlands Ranch, Centennial, and Ken Caryl. This policy explains what information this website collects, why we collect it, and how you can ask us to correct or remove it.

What information we collect

We collect information only when you choose to give it to us. Specifically:

• When you fill out the contact form, we collect your name, email address, phone number, and the message you type.
• When you use the online booking form, we collect your first name, last name, email address, and phone number.
• If you opt in to SMS messages through either form, we record that consent along with the phone number you provided.

We do not collect payment card numbers or any financial information through this website.

Why we collect it

The information from the contact form is used to reply to your enquiry. The information from the booking form is used to schedule and confirm your appointment, and to send you reminders or updates about that appointment if you have opted in to SMS messages.

We do not use your information for any purpose unrelated to your enquiry or appointment unless you have separately opted in to marketing messages.

How your information is stored

The information you submit is stored in our password-protected customer-relationship system. Access is limited to the people who work at Brightline Garage Door Co.

How we protect your information

All forms on this site are served over an encrypted HTTPS connection, so the information you type travels securely between your browser and our servers. Once received, your data is held in our password-protected customer-relationship system, and access is limited to the people who work at Brightline Garage Door Co.

SMS consent and phone numbers

Phone numbers and SMS consent collected on this site are never sold, rented, or shared with third parties for their own marketing purposes. They are used only to send messages to the person who opted in, for the purpose described at the time of opt-in (appointment confirmations, reminders, service updates, or occasional offers if separately consented to). You can reply STOP to any text message to opt out at any time, or reply HELP for assistance.

Live chat

This site may include a live-chat widget operated by our messaging provider. When you type into the chat widget, that information is received by the messaging provider on our behalf and used to respond to your message. The chat widget may set cookies or similar identifiers in your browser to maintain the conversation session.

Cookies and similar tracking

This site may use cookies and similar browser storage for the following purposes:

• The live-chat widget described above may set session cookies to keep your conversation intact while you browse.
• We may use an analytics tag to understand how visitors use the site (for example, which pages are visited and how long visitors stay). This data is aggregated and is not linked to your name or contact details.

You can control cookies through your browser settings. Disabling cookies may affect the chat widget's ability to maintain a conversation.

How to request access, correction, or removal

If you would like to see the information we hold about you, have it corrected, or have it removed from our systems, please contact us by email or phone:

We will respond to your request as promptly as we can.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. Continued use of the site after a change is posted means you accept the updated policy. If you have questions about any change, please contact us using the details above.